Chronic Care Management Services

MediRemote provides chronic care management (CCM) support services that help medical practices manage eligible patients under structured workflows and care coordination assistance.
Our model supports CCM program execution by combining workflow tools with trained care coordinators who assist your practice with patient engagement and documentation tasks under clinical direction.

Patient eligibility support and enrollment coordination
Monthly patient outreach and follow-up support
Documentation and care coordination assistance
CCM time tracking and reporting support

See How MediRemote Can Support Your Practice

A Fully Managed CCM Solution for Busy Practices

Many medical practices use CCM tools to manage patients with chronic conditions. However, day-to-day execution of outreach, documentation, and care coordination still requires consistent operational effort.

MediRemote supports these workflows by providing care coordinators who assist with patient engagement and documentation tasks under the direction of your clinical team. This includes structured monthly follow-ups and updates to care records as part of ongoing CCM program activities.

Clinical decisions and care plans remain fully under the responsibility of the medical practice, while MediRemote focuses on supporting the operational workflow of the CCM program.

Step-by-Step Patient Coordination Workflow

Keeping up with a Chronic Care Management program takes time. Between monthly patient calls, documentation requirements, and ongoing follow-up, many practices struggle to fit CCM responsibilities into an already busy schedule.

MediRemote helps by providing care coordinators who support these day-to-day activities under your practice’s direction. While your providers remain responsible for clinical decisions, our team helps keep patient communication and documentation on track.

Core Care Management Workflows

Finding Eligible Patients

We help review patient lists to identify individuals who may qualify for CCM enrollment.

Enrollment and Consent

Our team supports outreach and helps communicate program details to patients.

Monthly Patient Follow-Up

Scheduled check-ins are carried out and patient updates are recorded for review.

Care Documentation

Notes from each interaction are organized and shared with the clinical team.

Program Administration

Coordination activity is tracked to support reporting and billing workflows.

Complete Chronic Care Support Across All Major Specialties

Older patients often face confusing communication between different doctors, labs, and pharmacies. To fix this, our chronic care management services build simple, personalized care plans that keep all health updates in one easy-to-use dashboard.

Our remote clinical staff works closely with your practice to handle all the daily tracking and paperwork across these key specialties:

Cardiology

Checking blood pressure trends between office visits and tracking lifestyle changes.

Nephrology

Helping patients manage fluid limits, diet changes, and required kidney lab tests.

Endocrinology

Tracking Type 2 diabetes plans, watching insulin schedules, and checking lab timelines.

Pulmonology

Checking daily oxygen levels and inhaler use to catch breathing issues early.

Internal Medicine

Coordinating care for complex, long-term conditions to keep patients stable at home.

Family Medicine

Supporting routine health goals and managing everyday care plans for your entire patient panel.

Our Locations

MediRemote helps healthcare providers across multiple states deliver remote monitoring and ongoing support for COPD and other chronic conditions.

Locations:

Medical Devices Your Patients Can Use at Home

We provide simple, connected home devices that automatically send health readings straight to our care managers. This keeps your patients safe and removes the need for manual data logging.

Chronic Conditions We Manage

MediRemote helps providers coordinate and manage care for patients with multiple chronic conditions, improving care continuity and keeping patients engaged between visits.

Conditions:
Hypertension
Diabetes
COPD
Heart & Cardiac Conditions
Obesity
Other Chronic Conditions

Care Coordination Tools for Chronic Care Management

Keeping up with a Chronic Care Management program takes time. Between monthly patient calls, documentation requirements, and ongoing follow-up, many practices struggle to fit CCM responsibilities into an already busy schedule.

MediRemote helps by providing care coordinators who support these day-to-day activities under your practice’s direction. While your providers remain responsible for clinical decisions, our team helps keep patient communication and documentation on track.

Core Care Management Workflows

Personalized Care Plans

We maintain care plan records and document patient goals based on the guidance provided by your clinical team.

Monthly Patient Outreach

Our coordinators contact enrolled patients each month, discuss ongoing health concerns, and document the interaction.

Care Coordination Support

We help organize patient updates, medication discussions, and follow-up information so providers have access to current records when needed.

Documentation Tracking

Care management activities and monthly interaction time are recorded throughout the program to support CCM reporting requirements.

Compliance Support

Our team maintains organized records and documentation to help practices meet CCM program requirements.

Real Clinical Benefits for Your Most Vulnerable Patients

Implementing structured chronic care workflows helps practices better organize patient monitoring, improve care coordination, and maintain more consistent follow-up for high-risk populations.

This allows providers to shift more focus toward proactive care planning supported by regular data and communication from enrolled patients.

Primary Care Support

Helps clinics monitor long-term trends and support earlier identification of changes in patient health.

Specialty Care Coordination

Organizes ongoing patient data to support continuity of care across different specialists.

Care Gap Management

Supports tracking of required follow-ups and documentation needed for value-based care programs.

Transition Support

Assists with continuity of information when patients move between hospital and home care settings.

Increase Revenue While Improving Patient Care

Launch our full-service clinical framework today to maximize your monthly revenues and improve chronic patient outcomes across your entire medical group without adding any operational workload to your clinic.

Stay Compliant With Precision CCM Reimbursement Tracking

Our system logs every device setup, data transmission, and care interaction so your office has the exact records needed for smooth billing.

Service Type

Non-Complex CCM

CCM Extension

Complex CCM

Complex Extension

CPT Code

99490

99439

99487

99489

Service Description

Initial 20 minutes of monthly care management services provided by clinical staff.
Each additional 20-minute block of clinical staff time within the same calendar month.
60 minutes of complex care coordination requiring higher medical decision complexity.
Each additional 30-minute block of complex care coordination time.

Average Reimbursement

$66.13

$50.44

$144.29
$78.16

Comparing Isolated Software Against Managed Partnerships

Standard software vendors provide tools and leave daily execution to your internal staff. MediRemote provides an operational support layer that helps your team manage remote care workflows more efficiently.

The Daily Work

Patient Engagement
Monthly Care Minutes
After-Hours Coverage
Medication Tracking
Billing Records

Standard Software

Your staff must call and sign up eligible seniors.

Your nurses must log 20+ minutes per patient.

Your on-call doctors handle urgent patient calls.

You manually cross-reference pharmacy refills.

You manually trace and count care minutes.

The MediRemote Model

We support onboarding workflows. Our team assists with consent and setup coordination.
We support outreach workflows. Our coordinators help facilitate monthly engagement tracking.
We support after-hours communication. Patient concerns are routed appropriately for provider review.
We collect medication updates. Information is shared for provider review and documentation.
We log activity. Structured records are prepared to support billing workflows.

Why Practices Choose MediRemote

Standard software tools typically require internal staff to manage patient outreach, documentation, and care coordination tasks. MediRemote combines HIPAA-compliant software with trained care coordinators who support these workflows as part of your CCM program.

This structure helps practices maintain consistent program execution while working alongside their existing clinical team. All activities are performed under the direction of the medical practice.

Support for Care Workflows

Our team assists with patient outreach and coordination tasks so internal staff can focus on clinical care.

Structured Documentation Support

Patient interactions and care activities are recorded within the MediRemote platform for review and reporting purposes.

Platform-Based Records

Care coordination notes, updates, and patient activity logs are securely maintained in the MediRemote system for ongoing RPM management.

Enrollment Assistance

Our onboarding team helps communicate program details to patients and supports the consent process.

Give Your Team More Time for Patient Care

Free your clinical team from chasing patient data and compliance paperwork. Our full-service framework provides the staff and technology your practice needs to save time, protect your schedule, and secure predictable revenue.

Frequently Asked Questions

Who qualifies for the chronic care management Medicare program?

Any beneficiary with two or more serious chronic conditions expected to last at least 12 months can be legally enrolled in the program by an eligible provider.

Yes. Medicare explicitly allows you to bill for both care management programs concurrently during the same month, provided that each service independently fulfills its unique time and tracking parameters.

No. Medicare guidelines allow these services to be safely provided under “general supervision,” meaning our remote staff operates under your direction without disrupting your physical schedule.

Because our platform logs every single interaction down to the exact second, your practice receives clear, timestamped, and pre-verified documentation to prove your claims are 100% compliant.

Ready to Simplify Your Remote Care Program?